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Dragmo Labs

Refund Policy

Last updated

At Dragmo Labs, we provide customized digital services, including AI solutions, AI agents, automation, chatbots, AI receptionists, custom SaaS platforms, web applications, websites, UI/UX design, social media automation, and other technology services.

Because many of our services involve custom work, development time, third-party tools, software licenses, and resources specifically allocated to a client’s project, our refund policy is as follows.

Project Deposits

Unless otherwise agreed in writing, project deposits or advance payments are generally non-refundable once project work has started.

Deposits are used to reserve development time, begin planning, research, design, development, and other project-related activities.

Custom Services

Custom-built services are created specifically for each client. This includes, but is not limited to:

  • Custom AI agents
  • AI customer support systems
  • AI receptionists
  • Chatbots
  • Automation workflows
  • Custom SaaS applications
  • Web applications
  • Websites
  • UI/UX design
  • API integrations
  • Lead generation and automation systems

Because these services are customized, completed work and work already performed are generally non-refundable.

Refund Eligibility

A refund may be considered in limited circumstances, including situations where:

  • Dragmo Labs is unable to begin the agreed project due to our own fault.
  • We are unable to deliver the agreed core service after reasonable attempts to resolve the issue.
  • A refund is specifically required under applicable law.

Any approved refund amount may be calculated based on the portion of the project that has not yet been completed or delivered.

Non-Refundable Costs

The following costs are generally non-refundable:

  • Third-party software subscriptions
  • AI model or API usage fees
  • Domain registration fees
  • Hosting fees
  • Cloud infrastructure costs
  • Paid plugins or licenses
  • Advertising costs
  • External service fees
  • Payment processing fees
  • Work already completed
  • Development hours already used

Revisions and Issue Resolution

Before requesting a refund, clients are encouraged to contact Dragmo Labs so that we can review the issue and make reasonable efforts to resolve it.

If the project includes revisions under the agreed scope, we will work according to the terms of the project agreement or proposal.

Requests for features or changes outside the original agreed scope may require additional time and payment.

Subscription or Recurring Services

For monthly, subscription-based, maintenance, hosting, or ongoing services:

  • Payments already made for the current billing period are generally non-refundable.
  • Clients may cancel future services according to the applicable service agreement.
  • Cancellation does not automatically result in a refund for services already provided or resources already allocated.

Chargebacks

Clients are encouraged to contact Dragmo Labs before initiating a payment dispute or chargeback.

We will make reasonable efforts to resolve legitimate billing concerns. Unauthorized or fraudulent chargebacks may result in suspension of services and the collection of outstanding amounts where permitted by law.

How to Request a Refund Review

To request a refund review, contact:

Dragmo Labs

Email: info@dragmolabs.com

Please include your name, company name, project details, payment information, and a clear explanation of the issue.

Each request will be reviewed based on the specific circumstances and applicable agreement.

Changes to This Policy

Dragmo Labs may update this Refund Policy at any time. Updates will become effective when posted on our website.