Information We Collect
We may collect the following information:
Personal Information
- Name
- Email address
- Phone number
- Company name
- Job title
- Billing information
- Government-issued identity documentation (such as a passport, national identity card, or driver’s licence), and where applicable proof of address, company registration documents, or evidence of authority to act on behalf of a business
- Information submitted through contact forms, chatbots, or other communication channels
Identity verification. Where we onboard a client, process payments, or provide access to systems, accounts, or credentials, we may require you to provide identity documentation before we begin or continue work. We collect this information to confirm that you are who you claim to be, to confirm that you are authorised to act for the business you represent, and to prevent impersonation, fraudulent transactions, and other misuse of our services. We collect only the documentation reasonably necessary for these purposes, use it only for verification and related legal or compliance obligations, and retain it only for as long as required (see Section 6). If you choose not to provide the requested documentation, we may be unable to provide some or all of our services.
Business and Project Information
When working with clients, we may collect information necessary to deliver our services, including:
- Project requirements
- Business processes
- Website or application information
- Customer service workflows
- CRM or automation data
- API credentials or other access credentials provided for project implementation
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, such as:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visits
- Cookies and similar technologies
How We Use Your Information
Dragmo Labs may use your information to:
- Provide and manage our services
- Develop custom AI solutions, websites, applications, and automations
- Communicate with you about projects or inquiries
- Provide customer support
- Process payments and invoices
- Verify your identity and confirm your authority to instruct us or access accounts and systems
- Improve our website, services, and user experience
- Maintain security and prevent fraud, impersonation, or misuse of our services
- Comply with legal obligations
We will not sell your personal information to third parties.
AI and Third-Party Platforms
Some Dragmo Labs services may use third-party platforms, APIs, cloud providers, AI models, communication systems, automation platforms, or software tools.
Depending on the project, client data may be processed through these third-party services to provide the requested functionality.
Clients are responsible for ensuring that they have the necessary rights and permissions to provide data for processing.
Dragmo Labs is not responsible for the independent privacy practices, policies, outages, or actions of third-party platforms.
Data Security
We take reasonable administrative, technical, and organizational measures to protect your information. Identity documents are treated as sensitive information and access is restricted to personnel who need it for verification, compliance, or fraud-prevention purposes.
However, no method of transmitting information over the internet or storing electronic data is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.
Clients should also protect their passwords, API keys, login credentials, and other sensitive access information.
Data Sharing
We may share information only when necessary to:
- Deliver requested services
- Work with trusted service providers or subcontractors
- Process payments
- Carry out identity verification, where a verification, payment, or compliance provider is used
- Comply with legal requirements
- Protect the rights, safety, and security of Dragmo Labs, our clients, or others
We do not sell personal information.
Data Retention
We retain information for as long as reasonably necessary to:
- Provide our services
- Complete active projects
- Meet legal, accounting, or contractual obligations
- Resolve disputes
- Maintain necessary business records
Identity documentation is retained only for as long as needed to complete verification and to meet any applicable legal, accounting, or anti-fraud record-keeping obligations, after which it is securely deleted. When information is no longer required, we may securely delete or anonymize it.
Your Rights
Depending on applicable laws and your location, you may have the right to request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of certain personal information
- Information about how your data is used
Please note that we may be unable to delete identity documentation while we are still required to retain it under applicable law or for the prevention of fraud. To make a privacy-related request, contact us at info@dragmolabs.com.
Third-Party Links
Our website or services may contain links to third-party websites or platforms. Dragmo Labs is not responsible for the privacy practices, security, or content of external websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how Dragmo Labs handles your information, please contact us:
Dragmo Labs
Email: info@dragmolabs.com